Terms of service

TERMS OF SERVICE

Last updated: 31 July 2026

Welcome to BestyBuys. By accessing or using our website (bestybuys.com), you agree to be bound by these Terms of Service ("Terms"). Please read them carefully.

1. ABOUT US

BestyBuys is an e-commerce brand operated by Gulshan Ventures, based in Srinagar, Jammu and Kashmir, India. We sell family-focused general merchandise across India.

  • Website: bestybuys.com
  • Contact: support@bestybuys.com
  • WhatsApp: +91 6006084292

2. ELIGIBILITY

By using our website, you confirm that:

  • You are at least 18 years of age, or
  • You are accessing under the supervision of a parent or legal guardian
  • You have the legal capacity to enter into a binding contract under Indian law

3. ACCOUNT REGISTRATION

  • You agree to provide accurate, current, and complete information
  • You are responsible for maintaining the confidentiality of your account credentials
  • You are responsible for all activities that occur under your account
  • You must notify us immediately at support@bestybuys.com of any unauthorised access or security breach

4. PRODUCTS AND PRICING

  • All products are subject to availability
  • Prices are listed in Indian Rupees (INR) and include applicable taxes unless stated otherwise
  • We reserve the right to modify prices without prior notice
  • Product images are for representation only; actual products may vary slightly in colour or appearance due to screen and device settings
  • We strive for accuracy but do not guarantee that product descriptions, pricing, or other content is error-free. We reserve the right to correct errors and to cancel orders where information is inaccurate

5. ORDERS AND PAYMENT

Accepted payment methods:

  • UPI (Google Pay, PhonePe, Paytm, BHIM)
  • Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
  • Net Banking
  • Cash on Delivery (COD) — available on select pin codes
  • EMI options on eligible cards

We reserve the right to:

  • Refuse or cancel any order at our discretion
  • Limit quantities per customer, household, or order
  • Verify orders and customer identity before processing
  • Decline orders where fraud, misuse, or reseller activity is suspected

When you place an order, you are making an offer to purchase. Your order is confirmed only when we send an order confirmation email.

6. SHIPPING AND DELIVERY

  • Standard delivery: 5–10 business days across India
  • Express delivery (where available): 2–4 business days
  • Delivery timelines are estimates only and may vary based on location, courier partner, weather, and other external factors
  • Risk of loss and title transfers to the customer upon delivery
  • We are not liable for delays caused by shipping carriers, incorrect addresses, or events outside our reasonable control

For detailed shipping information, please visit our Shipping Policy page.

7. RETURNS AND REFUNDS

Returns and refunds are governed by our Refund & Return Policy. By placing an order, you agree to the terms outlined in that policy.

8. INTELLECTUAL PROPERTY

  • All content on bestybuys.com — including logos, images, text, product photography, designs, and code — is the property of BestyBuys and Gulshan Ventures
  • You may not copy, reproduce, distribute, or use our content without our prior written permission
  • "BestyBuys" and "Smart Families Shop at BestyBuys" are trademarks of Gulshan Ventures
  • Unauthorised use of our intellectual property may result in legal action

9. USER CONDUCT

You agree not to:

  • Use our website for any unlawful, fraudulent, or malicious purpose
  • Attempt to gain unauthorised access to our systems, servers, or data
  • Upload viruses, malware, or any harmful code
  • Engage in fraudulent activities, chargebacks, or reseller misuse
  • Use automated tools, bots, scrapers, or AI agents to access our website without our written permission
  • Use our content, product listings, or images for competitive or commercial purposes
  • Harass, abuse, or harm any of our staff or other users

We reserve the right to suspend or terminate your account and access at any time, without notice, for any violation of these Terms.

10. LIMITATION OF LIABILITY

  • BestyBuys is not liable for any indirect, incidental, special, or consequential damages
  • Our maximum liability for any claim is limited to the value of the product purchased in the transaction giving rise to the claim
  • We do not guarantee uninterrupted or error-free access to our website
  • We are not liable for third-party services, payment gateways, courier partners, or external websites linked from our platform

11. PRIVACY

Your use of our website is also governed by our Privacy Policy. We collect, store, and process your personal data in accordance with the Digital Personal Data Protection Act, 2023 and other applicable Indian laws.

12. CHANGES TO TERMS

We reserve the right to update these Terms at any time. Changes will be effective immediately upon posting on this page. It is your responsibility to review these Terms periodically. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. GOVERNING LAW & JURISDICTION

These Terms are governed by the laws of India, including the Consumer Protection Act, 2019, the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts in Srinagar, Jammu and Kashmir.

14. CONTACT US

For questions about these Terms of Service:

  • Email: support@bestybuys.com
  • WhatsApp: +91 6006084292
  • Response time: 24–48 hours
  • Business address: Gulshan Ventures, Srinagar, Jammu and Kashmir, India

By using bestybuys.com, you acknowledge that you have read, understood, and agree to these Terms of Service.

Smart Families Shop at BestyBuys.