Shipping policy
SHIPPING POLICY
Last updated: 31 July 2026
At BestyBuys, we work hard to get your order delivered quickly, safely, and reliably — anywhere in India. This Shipping Policy explains our processing timelines, delivery estimates, shipping charges, and how we handle common shipping situations.
By placing an order on bestybuys.com, you agree to the terms outlined below.
SHIPPING LOCATIONS
- We currently ship across all serviceable pin codes in India
- We do not ship internationally at this time
- Some remote pin codes (parts of Jammu & Kashmir, Ladakh, North-East India, Andaman & Nicobar, Lakshadweep) may have limited serviceability or extended delivery times
You can check pin code serviceability at checkout before placing your order.
ORDER PROCESSING TIME
- Orders are processed within 1–2 business days from the date of order confirmation
- Orders placed on Sundays or public holidays will be processed on the next working day
- During peak sale periods (Diwali, Republic Day, Independence Day, End of Season Sale), processing may take up to 3–4 business days
- You will receive an email and WhatsApp notification with your tracking details once your order is dispatched
DELIVERY TIMELINES
Delivery timelines vary by location and delivery method:
| Region | Delivery Time |
|---|---|
| Metro Cities (Delhi, Mumbai, Bengaluru, Hyderabad, Chennai, Kolkata, Pune, Ahmedabad) | 3–5 business days |
| Tier 2 & Tier 3 Cities | 5–8 business days |
| Remote Areas (J&K, Ladakh, NE States, Andaman, Lakshadweep) | 8–12 business days |
Please note: Delivery timelines are estimates only, calculated from the date of dispatch. Actual delivery may vary based on courier partner, location, weather, festivals, and events outside our control.
SHIPPING CHARGES
| Order Value | Shipping Charge |
|---|---|
| Above ₹499 | FREE |
| Below ₹499 | ₹49 |
- Shipping charges are calculated automatically at checkout based on your order value
- All shipping charges are non-refundable, except in cases of damaged, defective, or wrong items
- Free shipping offers may be modified or withdrawn during promotional periods
CASH ON DELIVERY (COD)
- Cash on Delivery (COD) is available on all orders across serviceable pin codes in India
- No extra COD charges — pay only your order value at the time of delivery
- COD orders may require OTP verification at the time of order placement to prevent misuse
- We reserve the right to cancel or refuse COD orders where fraud, misuse, or high RTO (Return to Origin) history is detected
- Please keep exact change ready at the time of delivery to avoid delays
ORDER TRACKING
Once your order is dispatched:
- You will receive a tracking link via email and WhatsApp
- Tracking updates typically appear within 24 hours of dispatch
- You can also track your order by logging into your BestyBuys account
- For tracking assistance, WhatsApp us on +91 6006084292 with your order number
SHIPPING PARTNERS
We ship through India's most trusted logistics partners including Delhivery, Blue Dart, Xpressbees, DTDC, Ecom Express, and India Post. The courier partner assigned to your order depends on your pin code and product category.
We do not guarantee a specific courier for any order.
ADDRESS ACCURACY
- Please ensure your shipping address, pin code, and mobile number are accurate before placing the order
- We are not responsible for orders shipped to incorrect addresses provided by the customer
- Address changes are only possible before dispatch — email support@bestybuys.com or WhatsApp us immediately after placing your order
- Once dispatched, address changes are not possible
FAILED OR UNDELIVERED ORDERS
- Our courier partners typically make up to 3 delivery attempts
- Please respond promptly to courier calls to avoid failed deliveries
- If all attempts fail, the order will be marked as Return to Origin (RTO) and shipped back to us
- For prepaid orders, refunds will be processed after we receive the returned package (minus shipping charges)
- For COD orders, repeated RTOs may result in future COD access being restricted
DELIVERY DELAYS
Delivery may be delayed due to reasons outside our control, including:
- Extreme weather conditions (monsoon, floods, cyclones, snowfall)
- National, regional, or local holidays and festivals
- Political disturbances, curfews, or law enforcement restrictions
- Courier partner operational issues or strikes
- Force majeure events (natural disasters, pandemics, government orders)
We will not be liable for such delays but will keep you informed via email and WhatsApp.
DAMAGED, DEFECTIVE, OR MISSING ITEMS
If you receive a damaged, defective, or wrong item, or if any item is missing from your order:
- Contact us within 48 hours of delivery
- Share your order number, unboxing video, and clear photos at support@bestybuys.com
- We will arrange a free replacement or full refund as per our Refund & Return Policy
For full details, please review our Refund & Return Policy.
RISK OF LOSS
Risk of loss and title for all items purchased pass to you upon delivery of the products to the courier partner. In case of loss during transit, please contact us at support@bestybuys.com and we will coordinate with our courier partner to resolve the issue.
INTERNATIONAL SHIPPING
At this time, BestyBuys does not offer international shipping. We currently serve customers within India only. We are actively working on expanding to international markets and will announce updates on our website and social channels.
CONTACT US
For any questions or concerns about your shipment:
- Email: support@bestybuys.com
- WhatsApp: +91 6006084292
- Business hours: Monday to Saturday, 10:00 AM – 7:00 PM IST
- Response time: 24–48 hours
We value every order and are committed to getting your purchase delivered to you safely and on time.
Smart Families Shop at BestyBuys.