Refund policy

REFUND & RETURN POLICY

Last updated: 31 July 2026

At BestyBuys, we want every smart family to shop with confidence. If you're not completely satisfied with your purchase, we're here to help.

7-DAY RETURN WINDOW

We offer a 7-day return policy from the date of delivery. To be eligible for a return, your item must be:

  • Unused and in the same condition you received it
  • In the original packaging with all tags attached
  • Accompanied by the original invoice or proof of purchase

NON-RETURNABLE ITEMS

The following items cannot be returned:

  • Personal care and hygiene products (once opened)
  • Innerwear, lingerie, and intimate apparel
  • Customised or personalised products
  • Perishable goods
  • Gift cards and digital products
  • Items marked as "Final Sale" or "Non-Returnable"

HOW TO INITIATE A RETURN

  1. Email us at support@bestybuys.com within 7 days of delivery
  2. Include your order number, reason for return, and photos (if applicable)
  3. Our team will respond within 24–48 hours with return instructions
  4. Ship the product back to the address provided in our response
  5. Once received and inspected, your refund will be processed

Please do not ship items back to us without first requesting a return through email. Unauthorised returns will not be accepted.

REFUND PROCESS

  • Refunds are processed within 5–7 business days after we receive and inspect your return
  • Refunds are credited to your original payment method (UPI, Credit/Debit Card, Net Banking)
  • Cash on Delivery (COD) refunds are processed via UPI or bank transfer
  • Shipping charges are non-refundable, except in cases of damaged or wrong items

If more than 10 business days have passed since we approved your refund and you have not received it, please contact us at support@bestybuys.com.

DAMAGED, DEFECTIVE, OR WRONG ITEMS

If you receive a damaged, defective, or incorrect product:

  • Contact us within 48 hours of delivery
  • Share an unboxing video and clear photos at support@bestybuys.com
  • We will arrange a free replacement or full refund at no additional cost to you

EXCHANGE POLICY

We currently do not offer direct exchanges. To get a different size, colour, or product, please return the original item and place a new order for the desired product.

CANCELLATION POLICY

  • Orders can be cancelled anytime before they are shipped
  • To cancel, email support@bestybuys.com with your order number
  • Once shipped, cancellation is not possible — the return policy will apply

CONTACT US

For any questions about our refund policy:

  • Email: support@bestybuys.com
  • WhatsApp: +91 6006084292
  • Response time: 24–48 hours
  • Website: bestybuys.com

Smart Families Shop at BestyBuys.